FAQ

About Our Custom Sneakers

Are your custom sneakers authentic?

Yes — all sneakers are 100% genuine Nike, purchased at retail price from trusted Australian retailers like Nike, Footlocker, Culture Kings, and Hype DC. Each pair is hand customised by us and then shipped in the original box.

Please note: we are not affiliated with or endorsed by Nike or any other brand — we simply purchase authentic sneakers and customise them independently.

What sneaker sizes do you offer?

We can customise most sizes, depending on the design and sneaker availability. If your size isn’t listed on the product page, please contact us and we’ll do our best to source it for you.

All sneakers follow a unisex size guide. Before placing your order, we recommend checking Nike’s official size charts to ensure the best fit:

How durable are your custom sneakers?

Our custom sneakers are made with high-quality materials and techniques designed to last. Painted designs are sealed with a protective coat, rhinestones are applied with strong adhesives, and vinyl decals are heat-sealed. With proper care, designs resist cracking or fading.

Please note: custom sneakers are a fashion item — not intended for sports, running, or harsh weather conditions. Like all footwear, they are still susceptible to normal wear over time. For more details, please refer to the specific product listing and our Aftercare page for guidance based on your design type.

How do I care for custom sneakers?

Each pair comes with an aftercare card. General tips include:

  • Avoid harsh cleaners and scrubbing.
  • Keep sneakers out of direct sunlight.
  • Use protective sprays to extend longevity.

Always check the product listing and our Aftercare page for care instructions tailored to your specific custom design. Following these steps helps preserve your sneakers’ look and durability.

Custom Requests & Personalisation

Can I request a custom sneaker design?

Yes! We accept custom requests through our Custom Request Form. To get started, simply share your US sneaker size and specify Men's/Women's/Youth, shoe type (e.g. Nike Air Force 1, Jordan Low), preferred colours, design placement, and any inspiration photos you have. We’ll collaborate with you on your idea and confirm if it’s possible before you place your order.

Once confirmed, we’ll provide a personalised quote that is valid for 7 days. Please note that custom requests are subject to design complexity, sneaker size, and our current order load. They may not be available during peak periods (such as Christmas), so we recommend ordering early.

Can you add names, initials, or dates?

Yes — we can usually personalise sneakers with names, initials, or dates. These details are carefully hand-painted, which means placement and overall look may vary slightly depending on sneaker size and design. While hand-painting gives each pair a unique, authentic finish (rather than a printed look), we always ensure it’s done to a high standard. Please note that a small additional fee may apply.

Are there designs you don’t do?

We do our best to bring most ideas to life, but some designs may need adjustments for placement or durability. We’ll always be upfront about what’s possible and work with you to achieve the best result.

Please note: we cannot replicate trademarked logos or copyrighted artwork that we don’t own. Our goal is to create unique, high-quality designs tailored to you.

Recognition of Rights

Production, Payment & Shipping

How long does it take to customise sneakers and receive them?

On average, our hand-customised sneakers take about 2–3 weeks to complete. This includes sourcing your size, preparing the sneakers, customising, and finishing.

Please note:

  • Customisation time varies depending on the design complexity, sneaker size, and availability. Some orders may be ready in as little as 1 week + shipping, while more detailed designs may take longer.

  • Once complete, shipping times are additional and vary by location. You can calculate estimated delivery at checkout.

  • Order load may also affect production time, but we always aim to finish and ship your sneakers as quickly as possible according to high standards.

When your sneakers are ready, you’ll receive an email update with your order tracking number so you can follow your delivery.

Can I order for a special occasion or rush order?

Yes — many of our custom sneakers are purchased as gifts for birthdays, anniversaries, and other special occasions. For personalisations, please contact us prior to placing your order.

We do accept rush orders; however, please note:

  • Please contact us before placing your order so we can confirm if a rush order is possible. Availability depends on our current order load.

  • Rush orders may include an additional fee, depending on the timeline and design complexity.

  • Each pair still requires sufficient time to be sourced and customised to our quality standards, without compromising durability.

  • Shipping times (standard or express) still apply and may vary depending on your location. Premium shipping, such as overnight delivery, may be available at an additional cost.

We maintain consistent communication with customers who request rush orders. While slight delays may sometimes occur, we always do our best to deliver your sneakers in time for your special occasion.

What payment methods do you accept?

We accept Visa, MasterCard, Amex, JCB, PayPal, ShopPay, Google Pay, and Zip Pay. Enjoy secure checkout with flexible payment options — including Buy Now, Pay Later with Zip Pay.

What shipping options do you offer?

We ship worldwide from Canberra, Australia. We provide both standard tracked shipping and express tracked shipping. For more details, please see our Shipping Policy.

Rush orders: more shipping options, such as premium overnight delivery, may be available. Please contact us prior to placing your order with your preferred sneaker design + timeline + delivery location and we will provide your options.

How can I track my order?

Once shipped, you’ll receive an email with your tracking number so you can follow your order from us to your door. Check out our Track Your Order page!

Returns & Policies

Can I return or exchange custom sneakers?

Because every pair is custom-made, we cannot accept returns or exchanges for change of mind or incorrect sizing. Once we begin the customisation process, the sneakers can no longer be returned to the retailer, as each order is made specifically to your request.

For full details, please see our Refund Policy and Terms of Service.

Can I cancel my order?

Orders can only be cancelled within 24 hours of purchase, before the customisation begins.

For full details, please see our Refund Policy and Terms of Service.

What if my sneakers arrive damaged?

If your sneakers arrive damaged, defective, or incorrect, please contact us as soon as possible within 7 days — unworn with photos. We’ll work with you on a repair, replacement, or partial refund.

Is my personal and payment information safe when I order?

Yes — your privacy and security are very important to us. All transactions are processed through secure, encrypted payment gateways (ShopPay, PayPal, Google Pay, Zip Pay, etc.), so your payment details are never stored or shared. We only collect the information needed to complete and ship your order.

For full details, please see our Privacy Policy.